Most inquiries from "Rīgas satiksme" customers in 2012 were about public transport departure times
Every day Rīgas satiksme receives about 1 000 inquiries, most of them are information inquiries. The number of inquiries over a year is growing every month, and in December 2012 Rīgas satiksme received the highest ever number of inquiries.
Customers also express gratitude to Rīgas satiksme, mostly for the good service provided by public transport drivers and the good work of the company in general. As regards customers’ proposals, most of them were about changing public transport schedules and routes. It should be noted that following customer’s recommendations several public transport routes and schedules have been changed, to a possible extent. Customers often make proposals based on experience of other countries, e.g. about electronic billboards, new types of tickets etc.
As for customers’ discontent, it was mostly due to public transport arriving late for different reasons. Most of such claims are received during morning and evening hours, when the traffic is very intensive and public transport is often trapped in traffic jams, as well as during heavy rains and snows. There have been also claims about the absence of schedules at public transport stops, which are regularly damaged and torn off by vandals.
The activity of customers is influenced by major events. Here is the list of such most remarkable events in 2012: Rīgas satiksme started to supervise minibuses and included them in Riga’s general public transport network; changes were made in public transport schedules and routes (seasonal changes in winter and summer, schedules adjusted for passengers’ comfort, extra public transport during various holidays, free public transport for all passengers), reconstruction of tram route No. 6, campaign against vandalism in public transport, updated website, development of route map, event Take Retro tram and go to Riga Zoo, 100% fare discount for pupils, transportation of bicycles without any restrictions, introduction of the Pupil’s e-card, time for pupils and students to get the status which entitles them to zero fare, organising park&ride facilities.
Rīgas satiksme information centre considers and aggregates inquiries received by information phone 80001919, e-mail info@rigassatiksme.lv, via social networks (twitter, facebook, draugiem) and by mail. In communicating with our company, customers prefer phone, as 90% of all the inquiries were received by phone 80001919. Communication via social media also becomes increasingly popular – here everybody not only can ask questions, but also get to know news and current information, as well as interesting facts about Rīgas satiksme.
For more information about the services provided by Rīgas satiksme, public transport routes and schedules, types of tickets and other news, please visit our webpage at www.rigassatiksme.lv, social networks twitter, facebook, draugiem.lv or call our toll-free information phone 80001919.
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