Rīgas satiksme

How to receive "Riga resident’s card"

Persons who have personalised e-tickets

Those who pay reduced or zero fare

Persons who have a personalised e-tickets and enjoy any of the fare discounts granted by Riga City Council (persons above the age of 75 years declared in Riga, non-working pensioners, liquidators of consequences of nuclear disaster at Chernobyl nuclear power plant, victims of political repressions, parents of families with six and more children, children who are orphans, disabled persons, teachers, students of vocational schools, students and pupils), can use their e-tickets until the expiry date. They shall not go after "Riga resident’s cards" now and will receive the cards when their personalised e-tickets expire.

Those who pay full ticket price

Persons who are using personalised e-tickets, are declared in Riga and buy tickets in Riga public transport for full price, shall take their identity documents, go to one of "Rīgas satiksme" customer service centres and fill in "Riga resident’s status" application form. In December these persons shall go to one of e-ticket vending machines and insert their e-ticket to activate "Riga resident’s status". To save their time, customers may call toll-free phone number 80001919 in advance and arrange the visit. They can also fill in an electronic form, as well as to register in an electronic queue at www.rigassatiksme.lv.

Persons who have no personalised e-tickets

A person declared in Riga will be able to receive "Riga resident’s card" in two ways – by e-mailing the form and then visiting one of customer service centres to receive the card, or by visiting personally one of the customer service centres.

Electronic application

With authentication

these persons shall fill in an application form at "Rīgas satiksme" website (section "Riga resident’s card"), attach a photo and e-mail it to "Rīgas satiksme" ;
the form shall include the address of the customer service centre where the person wants to receive the "Riga resident’s card", include contact information (phone number or e-mail address) as well;
wait for an invitation;
after receiving an invitation visit a customer service centre to receive your "Riga resident’s card".

Personal visit to a customer service centre:

a customer shall visit a customer service centre, having an identity document with him/her. To speed up the process, we urge our clients to fill in an application form at "Rīgas satiksme" website (section "Riga resident’s card") in advance. A client may apply for visiting a service centre by calling 80001919 or at www.rigassatiksme.lv;
your "Riga resident’s card” will be printed and issued there.

Everybody can also apply for visiting a customer service centre, as well as to fill in electronic application forms for receiving a "Riga resident’s card" or "Riga resident’s status" at www.rigassatiksme.lv.

Apply for visiting a customer service centre Fill in this form to receive Riga resident’s card